Our 30-Day Behavioral Success Guarantee

At AWWRA, our primary mission is the well-being and peace of mind of your furry family members. We know that dealing with canine anxiety, loud noises, and separation stress can be challenging, and we want to support you every step of the way.

Because natural soothing elements (like our targeted calming ingredients) require consistent exposure to absorb into your dog’s system and alter behavioral patterns, true results are rarely instant. It often takes 2 to 3 weeks of continuous wear for an anxious dog's baseline stress levels to noticeably drop.

For this reason, we do not offer standard, impulsive "no-questions-asked" refunds. Instead, we offer a 30-Day Behavioral Success Guarantee designed to ensure your dog gives the product a fair, scientifically valid trial.

If you have followed our guidance and do not see a positive change in your dog's anxiety levels, we will gladly accept a return and issue a refund for the product purchase price under the terms outlined below.

How the Guarantee Works

To protect our small business from abuse while remaining completely transparent and fair to dedicated pet parents, all guarantee claims must meet the following three criteria:

1. The 14-Day Minimum Commitment

You must allow your dog to wear the calming collar continuously for a minimum of 14 consecutive days. Behavioral modifications take routine and time. Refund requests made within the first 14 days of delivery will not be approved, as the product has not been given an adequate window to take effect.

2. Proof of Issue & Application

To initiate a guarantee claim, please contact our support team at [Your Support Email] between Day 15 and Day 30 following your tracking number’s confirmed delivery date. Your email must include:

• Your order number and the name on the account.

• A brief explanation of your dog's specific anxiety triggers (e.g., fireworks, crating, separation) and how their behavior responded to the collar.

• One clear photograph of the collar properly fitted around your dog’s neck to verify correct usage and sizing.

3. Return Shipping at Buyer's Expense

Once our support team reviews your claim and issues a Return Merchandise Authorization (RMA) number, you will be required to physically ship the collar back to our local quality control facility.

• Return Address: 10 Read Place, Chartwell, Hamilton, New Zealand 3210

• Shipping Cost: In line with standard e-commerce practices, the customer is responsible for covering all return shipping fees.

• Tracking Required: You must use a trackable shipping service. We cannot guarantee or process refunds for items lost in transit by the postal service.

Frequently Asked Questions

Can I get an immediate refund if the collar doesn't work on Day 1? No. Our guarantee requires a 14-day minimum trial. True behavioral modification takes time, and judging a natural calming product based on the first 48 hours is not an accurate measure of its efficacy.

What happens after I ship the item back? Once your return package arrives at our local facility and is inspected by our team, your refund will be processed. A credit will automatically be applied to your original method of payment within 5–7 business days. Please note that any original shipping fees paid at checkout are non-refundable.

Why do I have to pay for return shipping? As a brand dedicated to keeping our retail prices affordable for pet owners worldwide, we cannot absorb the logistical costs of return postage. Requiring trackable return shipping also protects our ecosystem from bad faith claims and ensures we can continue offering this guarantee to those who truly need it.